9/13/2023 0 Comments SorentoThe fact that they proactively and diligently engaged me to buy my car and displayed such a lack of integrity and disregard of my time using such a foolish bait and switch tactics is appalling. I even texted the sales rep after I got home to express my frustration for wasting my time and received no acknowledgment or response. I immediately walked out of the store with not so much as an apology or explanation from the sales rep or his manager. This is a Mercedes dealer, not to mention the same automotive group that I bought my vehicle. When I mentioned that my car, a 2021 Mercedes, was under warranty and any defects would be covered, he ignored me and shrugged his shoulders. After nearly an hour wait, the sales rep returned to let me know there was an unknown defect with a loose clip on my front bumper that needed to be replaced (would require 4 hours of labor he contended), and they were only willing to offer me an amount lower than the committed floor offer and lower than the private individual offer. The sales rep looked at the car and then had two other individuals look at and drive the car. When I arrived at their store, the sale rep greeted me and told me they wanted to look at the car. I convinced a friend to drive to Ft Worth to pick me up since I’d be selling the car and would need a ride back to my home. I also told him my time was limited and to have everything ready which he confirmed after requesting a copy of my driver’s license. I told him I would bring the car to their store in Ft Worth with the understanding the floor offer was the minimum amount. Again, he indicated that the offer could increase after they were able to view the car in person, but they would guarantee the floor offer sight unseen (all of this in writing). The next morning the same sales rep reached out to me and said he had received permission from his manager to increase his floor offer. He asked me to give him some time to talk to his manager, and I sent him additional photos and videos of my car including two minor wheel scuffs. I told him the floor offer wasn’t compelling enough for me to drive to Ft Worth (I live an hour away) and I’d accept the private party offer. He then asked me if I would be open to a higher offer which he sent to me in a text message reflecting that the amount was the floor offer and the offer could potentially increase if I would bring the car into their Ft Worth store to view. After I told him I already had several inquiries and an offer, he asked if I would share the offer amount which I did. A few days after my listing, Oliver from Park Place Mercedes reached out to me through the Auto Trader website inquiring about my car and expressing strong interest in buying my particular model. I rarely post public reviews preferring to handle any feedback or praise directly with a business, but I had such a poor experience with Park Place Mercedes in Ft Worth that resulted in an unnecessary waste of time and a flagrant representation of poor service and integrity – truly bait and switch.Įarlier this week, I listed my 2021 Mercedes for sale on a couple of public sites and received interest from several private individuals. Backup Camera, Heated Seats, 2nd Row Sunscreen, Auto-Dimming Rear-Vie. Located in Fort Worth, TX / 925 miles away from Rutland, NDĢ014 Kia Sorento LX Titanium Silver FWD 2.4L I4 DGI DOHC Dual CVVT Clean CARFAX. Please beware and check cars with a tooth pick. Previous car their no issues they too care of the issue we had. am now working on a Law suit for Lemon law. No Go I actually had to pay out of pocket $775.00 I have sent email. Lol went to Hyundai they test drove said same thing new tires and alignment. Then the guy Dale I was dealing with told me I had to go to Hyundai. The service writer told the guy that it needed tires they were 4 different tires. Called them they sent me to Pep boys where they did alignment changed bearings. Hi I purchased a car on March 8 was having issues with noises a day after I purchased the car. Transfer of vehicle from another location to your neighborhood Enterprise Car Sales may require payment of a non-refundable transfer fee to begin the. Located in Ventura, CA / 1,400 miles away from Rutland, ND
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